Storage Unit (FAQs) | Public Storage Canada

What should I do if I lose the key to my storage unit?

Ray Heiland — Thu, 18 Apr 2019 15:16:40 +0000

If you lose the key to your storage unit, you will need to have the lock removed during the property’s office hours. For security reasons, property staff do not retain a spare key to any unit. You can have a locksmith remove the lock; obtain bolt cutters and remove the lock yourself; or complete a “Lock Cut Request Authorization Form” and have one of our staff schedule a time to remove the lock for you. In either case, you must notify the Property Manager of the situation, so that you can make the appropriate arrangements at the facility. Depending on the lock removal option you chose, please be aware that additional costs may be involved.

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Will I be able to access my storage unit when the rental office is closed?

Ray Heiland — Thu, 18 Apr 2019 15:04:00 +0000

Absolutely! Public Storage access hours are every day from 5:00am – 10:00pm. Just remember to bring your access code so that you can enter the facility.

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How can I get extra copies of my storage unit key?

Ray Heiland — Thu, 18 Apr 2019 14:58:18 +0000

If you have secured your unit with a standard padlock, the padlock key can be copied and duplicated anywhere that offers key-cutting services. If you’re using a cylinder lock, it has a special type of key that cannot be replicated, so in this case, you can only use the keys that came with the original lock. If you have lost your keys, please speak to the manager about how to replace your unit lock. (For more info, please see FAQ “What should I do if I lose the key to my storage unit?”)

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Can I share access to my storage unit with someone else?

netadmin — Thu, 28 Feb 2019 15:36:01 +0000

Yes, anyone you’d like to authorize to access your storage unit can be specified on your lease, whether it’s a family member, friend or an employee. Just ensure that such individuals have your unit’s current access code, and a key to the lock. Public Storage will not provide access codes or open locks for anyone.

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Can I bring my own storage unit lock?

netadmin — Thu, 28 Feb 2019 15:34:13 +0000

Yes, you may always use your own lock. Ensure that you first check with the property manager to determine the type of lock you will need; there are different types of locking mechanisms at different properties.

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How secure are my belongings in storage?

netadmin — Thu, 28 Feb 2019 15:33:57 +0000

At Public Storage, we offer several premium self-storage security and safety features. Most of our facilities are equipped with alarm systems, electronic gate access with personalized access code, 24-hour video surveillance, and sprinkler systems.

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When can I access my storage unit?

netadmin — Thu, 28 Feb 2019 15:33:40 +0000

Your access is unlimited during gate access hours, which are generally from 5AM – 10PM every day. As long as you have your passcode handy and your unit key, you can come and go as often as you like, including holidays.

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What is “climate control” and do I need it?

netadmin — Thu, 28 Feb 2019 15:32:50 +0000

For most storage purposes, climate control which regulates humidity is largely nonessential. Most of our facilities maintain their storage units to prevent temperature extremes, which helps to protect your items from damage such as warping, cracking, or even mildew. These units are generally kept within the range of 10°C – 25°C, which is accomplished through controlled heating in the winter, and air circulation/ventilation in the summer. Temperatures and air flow are preserved at an optimal level for storage, but not necessarily at room temperature. Maintaining temperature controls outside of this range is both unnecessary, and costly; we prefer to pass these savings on to you!

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