Renting (FAQs) | Public Storage Canada https://publicstoragecanada.com/faq-category/renting/ Fri, 27 May 2022 14:56:50 +0000 en-CA hourly 1 https://wordpress.org/?v=7.1.3 https://publicstoragecanada.com/wp-content/uploads/2024/03/cropped-PSC_favicon-32x32.png Renting (FAQs) | Public Storage Canada https://publicstoragecanada.com/faq-category/renting/ 32 32 Are there any age restrictions for renting storage? https://publicstoragecanada.com/faq/are-there-any-age-restrictions-for-renting-storage/ Mon, 01 Nov 2021 16:12:43 +0000 https://publicstoragecanada.com/?post_type=faq&p=16435 To rent storage, you must be of legal age, which is at least 18 years old (19 years old in British Columbia). Please note that you are required to show photo ID* to complete a rental, whether you rent online or in-person at the facility. If you have not yet reached the age of majority...

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]]> To rent storage, you must be of legal age, which is at least 18 years old (19 years old in British Columbia). Please note that you are required to show photo ID* to complete a rental, whether you rent online or in-person at the facility. If you have not yet reached the age of majority in your jurisdiction, please arrange to have someone of legal age sign the storage rental agreement on your behalf, such as a parent or friend.




*Photo ID: To start renting, you will need two valid pieces of government-issued ID, one of which must include a photo, e.g. driver’s license. For more information about acceptable forms of ID, please contact the rental office at your Public Storage location.

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]]> Are debit cards accepted as a payment method for online rentals? https://publicstoragecanada.com/faq/are-debit-cards-accepted-as-a-payment-method-for-online-rentals/ Thu, 24 Jun 2021 19:28:17 +0000 https://publicstoragecanada.com/?post_type=faq&p=16196 Currently, only a major credit card (VISA, MasterCard, American Express) can be used to pay for online rentals. If you prefer to pay with debit, you have the option to complete your rental in person at any location.

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]]> Currently, only a major credit card (VISA, MasterCard, American Express) can be used to pay for online rentals. If you prefer to pay with debit, you have the option to complete your rental in person at any location.

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]]> Can I rent online if I live outside Canada? https://publicstoragecanada.com/faq/can-i-rent-online-if-i-live-outside-canada/ Thu, 24 Jun 2021 19:11:49 +0000 https://publicstoragecanada.com/?post_type=faq&p=16194 At this time, online rentals can only be completed by residents of Canada. However, we expect to enable this feature for US residents in the near future.

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]]> At this time, online rentals can only be completed by residents of Canada. However, we expect to enable this feature for US residents in the near future.

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]]> Is it possible to complete a rental online under my own name, but use a credit card issued under a different name? https://publicstoragecanada.com/faq/is-it-possible-to-complete-a-rental-online-under-my-own-name-but-use-a-credit-card-issued-under-a-different-name/ Thu, 24 Jun 2021 19:10:44 +0000 https://publicstoragecanada.com/?post_type=faq&p=16192 Unfortunately, no, the name on your Rental Agreement must match the name on your credit card. Otherwise, your online rental will not be valid. To make other payment arrangements, you may be required to rent in person at the location, so please contact the property office for further assistance.

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]]> Unfortunately, no, the name on your Rental Agreement must match the name on your credit card. Otherwise, your online rental will not be valid. To make other payment arrangements, you may be required to rent in person at the location, so please contact the property office for further assistance.

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]]> Can I rent a parking space online? https://publicstoragecanada.com/faq/can-i-rent-a-parking-space-online/ Thu, 24 Jun 2021 19:09:40 +0000 https://publicstoragecanada.com/?post_type=faq&p=16190 No, vehicle parking rentals can only be made in person, since there are additional conditions for renting a parking space which cannot be completed online, such as showing proof of vehicle insurance. Please contact a Public Storage location where rental parking is available for further details.

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]]> No, vehicle parking rentals can only be made in person, since there are additional conditions for renting a parking space which cannot be completed online, such as showing proof of vehicle insurance. Please contact a Public Storage location where rental parking is available for further details.

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]]> Would I be able to complete an online rental on behalf of my business or company? https://publicstoragecanada.com/faq/would-i-be-able-to-complete-an-online-rental-on-behalf-of-my-business-or-company/ Thu, 24 Jun 2021 19:08:29 +0000 https://publicstoragecanada.com/?post_type=faq&p=16188 Renting storage for business purposes requires additional steps which cannot be completed online at this time. As a result, such rentals must be completed in person at the rental office. For additional information, please contact your preferred Public Storage location.

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]]> Renting storage for business purposes requires additional steps which cannot be completed online at this time. As a result, such rentals must be completed in person at the rental office. For additional information, please contact your preferred Public Storage location.

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]]> I successfully completed my online rental, but I didn’t receive my receipt or my confirmation email. What should I do? https://publicstoragecanada.com/faq/i-successfully-completed-my-online-rental-but-i-didnt-receive-my-receipt-or-my-confirmation-email-what-should-i-do/ Thu, 24 Jun 2021 19:06:56 +0000 https://publicstoragecanada.com/?post_type=faq&p=16185 Normally, you should immediately receive both your receipt and your online rental confirmation email, which includes a copy of your Rental Agreement. If you do not see these emails in your inbox, please check your spam or junk folder. Please note that a property manager will also be contacting you shortly via telephone to confirm...

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]]> Normally, you should immediately receive both your receipt and your online rental confirmation email, which includes a copy of your Rental Agreement. If you do not see these emails in your inbox, please check your spam or junk folder. Please note that a property manager will also be contacting you shortly via telephone to confirm your rental. Additionally, you always have the option to request an electronic copy of either your Rental Agreement or your receipt any time.

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]]> Do I need a credit card to rent? https://publicstoragecanada.com/faq/do-i-need-a-credit-card-to-rent/ Thu, 18 Apr 2019 15:23:55 +0000 https://publicstoragecanada.com/?post_type=faq&p=12837 A credit card is not required for reservations, in-person rentals, or for billing purposes. For monthly payments, you can pay in person with cash or debit card, or online with Interac debit at participating banks and financial institutions. You can also sign up in the rental office for our Automated Payment Plan and have funds...

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]]> A credit card is not required for reservations, in-person rentals, or for billing purposes. For monthly payments, you can pay in person with cash or debit card, or online with Interac debit at participating banks and financial institutions. You can also sign up in the rental office for our Automated Payment Plan and have funds automatically withdrawn from your bank account each month, via pre-authorized debit.

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]]> Do I need to have storage insurance? https://publicstoragecanada.com/faq/do-i-need-to-have-storage-insurance/ Thu, 18 Apr 2019 15:17:50 +0000 https://publicstoragecanada.com/?post_type=faq&p=12835 Public Storage does not offer insurance, but has partnered with Lussier, financial services firm, to offer tenants the ability to purchase insurance at the time of rental, and include the cost of this insurance in the monthly rental payment. By failing to protect your goods with an insurance program, you assume all risk of loss...

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]]> Public Storage does not offer insurance, but has partnered with Lussier, financial services firm, to offer tenants the ability to purchase insurance at the time of rental, and include the cost of this insurance in the monthly rental payment.

By failing to protect your goods with an insurance program, you assume all risk of loss in the rare event that something should happen.

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]]> Why do I have to leave an alternate contact on my lease agreement? https://publicstoragecanada.com/faq/why-do-i-have-to-leave-an-alternate-contact-on-my-lease-agreement/ Thu, 18 Apr 2019 15:15:37 +0000 https://publicstoragecanada.com/?post_type=faq&p=12829 If any emergency arises that may jeopardize or impact the goods that you are storing at Public Storage, we need a reliable way to notify you promptly and inform you of the circumstances. We will try our best to contact you immediately and deal with you directly, but there may be a scenario where you...

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]]> If any emergency arises that may jeopardize or impact the goods that you are storing at Public Storage, we need a reliable way to notify you promptly and inform you of the circumstances. We will try our best to contact you immediately and deal with you directly, but there may be a scenario where you cannot be reached in the required period of time. In these cases, we will notify the designated alternate contact of the situation, and request their assistance to communicate with you to bring to your attention any urgent matter relating to your storage unit.

The alternate contact you provide at the time of rental is someone to whom you trust and authorize us to speak to on your behalf regarding your account, so that we may resolve the issue at hand. We will not discuss specific details of your account with your alternate or emergency contacts. Once the Property Manager has established (or re-established) communication with you, they will provide you with all of the pertinent details.

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